Restorepoint Privacy Policy

Effective date: 1st September 2020

Introduction

Restorepoint Ltd (“us”, “we”, or “our”) is committed to protecting the information relating to you that you share with us (“Personal Data”). This includes our customers and visitors of the Restorepoint website(s), our business partners, and individuals who register to use our products and services, or register to attend corporate events.

This Privacy Notice (“Privacy Notice”) describes our privacy practices in relation to the use of Restorepoint websites (including any customer portal or interactive website), our software, services, and related applications, and programs, including corporate events and research and marketing activities, offered by Restorepoint (the “Services”). This Privacy Notice also describes how we collect, access, use, disclose, correct, and otherwise process Personal Data to provide our Services and to generally operate our business.

Definitions

SERVICES means the use of Restorepoint websites (including any customer portal or interactive website), our software, services, and related applications, and programs, including corporate events and research and marketing activities, offered by Restorepoint Restorepoint Ltd.

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection and Use

‍We collect several different types of information for various purposes to provide and improve our Services to you.

‍Types of Data Collected

In order to enjoy the full functionality of the Services or to conduct business with us, you may be prompted to provide certain Personal Data to us:

by filling in forms (for example, a “Contact Us” form, a “Product Evaluation” form, or to”Request a Support Portal Account” form) on our Sites, at a trade show, or anywhere else we conduct business;
by downloading or accessing the Restorepoint Services;
by downloading documentation from our websites;
by subscribing to newsletters or other communications; or
by corresponding with us by phone, e-mail or otherwise using our contact details.

Typically, the Personal Data includes name, business affiliation, business address, telephone number, and email address, and any other personal details provided or required to resolve inquiries or complaints.

Third Parties

We may also obtain Personal Data about Customers from third parties unless prohibited by applicable law, including third parties from whom we have purchased Personal Data, public databases, resellers, channel partners, and marketing partners. We may combine this information with Personal Data provided by you. This helps us to update, expand, and analyse our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you.

De-identified Data

We may de-identify and aggregate certain data we collect such that the data no longer identifies or can be linked to a particular customer or an individual data subject (“De-identified Data”), subject to the terms of any applicable customer agreements. We may use this De-Identified Data to improve our Services, analyse trends, publish market research, and for other marketing, research or statistical purposes, and may disclose such data to third parties for these specific purposes.

Personal Data

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

First name and last name
Business Title
Business Address
Company Name
Phone number
Business Email address
Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

Usage Data

We may also collect information that your browser sends whenever you visit our website (“Usage Data”).

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Services with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Services and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Services.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Examples of Cookies we use:

Session Cookies: We use Session Cookies to operate our Services.

Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

Use of Data

Restorepoint Ltd uses the collected data for various purposes:

Type of Data

Purpose

Legal Basis

Personal Data (Business Contact Information)

to provide and maintain our Services; to notify you about changes to our Services;

to allow you to participate in interactive features of our Services when you choose to do so;

to provide customer support; to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;

Perform our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

To maintain our legitimate business interests and relationship with you as a business customer or a prospective business customer.

Usage Data

to provide and maintain our Services;

to notify you about changes to our Services;

to monitor the usage of our Services; to detect, prevent and address technical issues;

Perform our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

Tracking Cookies Data

to provide and maintain our Services;

to gather analysis or valuable information so that we can improve our Services;

to monitor the usage of our Services; to detect, prevent and address technical issues;

To maintain our legitimate business interests and relationship with you as a business customer or a prospective business customer.

* In all cases where legitimate interests is relied upon as a lawful basis, we take steps to ensure that our legitimate interests are not outweighed by any prejudice to your rights and freedoms. This is achieved in a number of ways, including the application of principles of data minimisation and security, and by taking steps to ensure that Personal Data is collected where it is relevant to the lawful business activities, and, where using Personal Data, is reasonably necessary for those activities.

How We Share Your Personal Data

Restorepoint Services are available globally, and we may share Personal Data with our third party distributors, technology partners, resellers, and MSPs (who will operate under our instructions) to assist us in providing information, business proposals, products or services to you, in conducting and managing our business, or in managing and improving our Services or the websites.

Marketing

Where lawful to do so, and subject to your consent where required, we may communicate with Customers (and related business contacts) about our Services. If you wish to unsubscribe from receiving marketing communications, please visit the Email Preference Center on our Site or use the Email Preference Center link in our promotional emails to request that the cessation of these communications.

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We may store Personal Data relating to the Services provided to you as a customer for up-to 7 years following the end of our relationship, and up-to 3 years when dealing with prospective customers who have provided us with their Personal Data. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. This may include customer service, ticketing, and customer relationship management applications.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Restorepoint Ltd will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information. However, no environment or security procedures or protocols are ever guaranteed to be 100% secure or error-free. Accordingly, we cannot be held responsible for unauthorised or unintended access that is beyond our control.

Disclosure of Data

We may disclose personal information that we collect, or you provide:

Disclosure for Law Enforcement.

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

Business Transaction.

If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

Other cases. We may disclose your information also:

to our subsidiaries and affiliates;

to contractors, service providers, and other third parties we use to support our business;

to fulfill the purpose for which you provide it;

for the purpose of including your company’s logo on our website;

for any other purpose disclosed by us when you provide the information;

with your consent in any other cases;

if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at: info@restorepoint.com

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